We want to provide you with a pleasant shopping experience. Below is our shipping and refund policy tailored to your order.

1. Shipping

Orders are shipped between 7 and 21 business days, depending on the destination and product availability. You will be informed of the status of your order via email. Shipping fees are calculated at the time of order confirmation and added to the total amount of your purchase.

2. Returns and Exchanges

We encourage you to carefully review your order before confirming it. If you have an issue with a product (e.g., damaged or non-compliant product), contact us at contact@wanakastore.com, and we will find the best solution for you.

3. Refunds

Refunds are possible in the following situations:

Non-compliant product

Product received defective

If you are affected by any of these issues, please contact us at contact@wanakastore.com, and we will review your request on a case-by-case basis.